Terms and conditions:

Welcome to VIWELL lifestyle coaching (“Company”, “we”, “our”, “us”)!  These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://VIWELL.com, our applications or any in-person services, (together or individually “Service”) operated by VIWELL Lifestyle Coaching (Registered Address at 801 Ubora Tower, Business Bay, Dubai, UAE).

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.  Your agreement with us includes these Terms and our policies referred to herein including but not limited to our Privacy Policy, Cookie Policy, Content and Editorial Policy, Acceptable Use Policy, AI Use and Transparency Policy (“Agreements”). You acknowledge that you have read and understood the Agreements and agree to be bound by them. If you are accepting and entering into the Agreements on behalf of a business of other legal entity, you represent that you have the authority to bind such entity to the terms of the Agreements, in which case the terms “you” or “your” shall refer to such entity. 

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at care@viwell.com so we can try to find a solution. By accessing and using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of the Agreements. These Terms apply to all visitors, users and others who wish to access or use Service.

Eligibility

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Health disclaimer & emergency warning

  1. Services do not constitute a medical consultation or examination or replace a doctor’s visit. The aim of VIWELL is to make users more aware of their health and to motivate them to lead a more balanced lifestyle. Users with pre-existing conditions or expectant mothers are strongly advised to consult their doctor before using the Services.

  2. Should a user experience any health problems whilst utilizing the Services, they should immediately cease their use and consult a doctor. For medical treatment or answers to personal questions, you should consult a qualified health care provider.

  3. Any allergies and/or food intolerances should be discussed with a doctor before using any Services, especially when choosing ingredients for any recipes suggested within the Services.

  4. Medical treatments are not part of the Services offered by VIWELL, and Services do not constitute medical or psychotherapeutic advice or treatment and cannot be used in their place. In the event of impairment to your (mental) health requiring medical or psychotherapeutic treatment, our Services are not a replacement for treatment and offer only a potentially useful addition to medical treatment; please discuss the issue in advance with your doctor or therapist and follow their advice before making use of VIWELL services.

  5. The Services must not be used in the event of a medical emergency, mental health crisis, or any condition requiring immediate medical attention. If you experience chest pain, severe shortness of breath, suicidal thoughts, or any other emergency or high-risk symptoms, call your local emergency number or consult a doctor or psychotherapist immediately. Our Services are not equipped to manage urgent or emergency situations.

  6. No VIWELL Services, nor any further services required using VIWELL Services, shall be reimbursable by medical insurance providers. 

Your use of the Service is governed by our Medical and Wellbeing Disclaimer, which forms an integral part of these Terms. By accessing or using the Service, you acknowledge and agree that you have read, understood, and accepted the Medical and Wellbeing Disclaimer, and that you will seek advice from a qualified healthcare professional for any medical concerns, conditions, or emergencies

Services

Services include many functions with which the user can determine their own physical and mental health states and improve performance. The aim of the Service is to sensitise users to health topics and to incentivize them to actively manage their own health. Any items used within the Services or via recommendation are not part of the Services and where applicable, must be purchased separately.  Where any Services are provided by third-party providers, you are required to abide by the Terms & Condition as advertised within those Service providers and use thereof will be deemed to be acceptance of the same.

All health, nutrition, and lifestyle content is curated in accordance with our Content & Editorial Policy, which outlines our quality review processes, expert oversight, and content accuracy commitments.

Prohibited uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service: (a) In any way that violates any applicable national or international law or regulation; (b) For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise; (c) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation; (d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity; (e) In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity; (f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability. 

Additionally, you agree not to:  (a) Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service; (b) Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service; (c) Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent; (d) Use any device, software, or routine that interferes with the proper working of Service; (e) Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful; (f)Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service;  (g) Attack Service via a denial-of-service attack or a distributed denial-of-service attack; (h) Take any action that may damage or falsify Company ratings; (i) Otherwise attempt to interfere with the proper working of Service.

Additional expectations for responsible and lawful use of the Service are set out in our Acceptable Use Policy, which forms an integral part of these Terms. By accessing or using the Service, you agree to comply with that policy.

AI use & transparency

Our Services may include features powered by artificial intelligence (“AI”), such as personalized recommendations, automated content generation and behavior insights. AI-generated outputs are provided for informational and motivational purposes only and must not be considered medical advice, diagnosis, or clinical assessment. We monitor AI systems to help ensure accuracy and fairness, but outcomes may vary. By using the Service, you acknowledge that (a) AI outputs may occasionally be incorrect or incomplete; (b) you remain responsible for verifying any health-related information with a qualified professional; (c) you will not rely solely on AI outputs for any medical or safety-critical decisions.

More information is available in our AI Use & Transparency Policy.

Account safety

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email].

We recommend that you do not access use the Services on public computers. We also recommend that you do not store your password through your web browser or other software, and that you provide a complex alphanumeric password as your access details.

You may not transfer or share your password with anyone.

Analytics & data processing

We may use third-party Service Providers to monitor and analyse the use of our Service and to process personal data on our behalf. These Service Providers are utilized to facilitate the operation and delivery of our services, including but not limited to hosting, analytics, communication tools, and payment processing.

All Service Providers engaged by Company are required to:

  • Operate under a valid and enforceable Data Processing Agreement (DPA) with Company.

  • Comply with the General Data Protection Regulation (GDPR), UAE data protection laws, and any other applicable data protection and privacy regulations.

  • Use personal data solely for the purposes specified in the DPA and as instructed by Company.

  • Implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data.

Company regularly monitors and audits the compliance of its Service Providers to ensure adherence to the terms of the DPA and applicable legal standards.


Service Providers are contractually obligated to notify Company without undue delay of any data breach or unauthorized access to personal data. In such cases, Company will take appropriate measures in compliance with GDPR and other applicable data protection laws, including notifying affected individuals and relevant authorities where required.


A list of third-party Service Providers and the nature of their data processing activities can be made available upon request. Users may contact Company at [contact email] for more details.

Communications

By accepting these Terms, you agree to subscribe to newsletters, marketing and/or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at care@viwell.com

Contests, sweepstakes and promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

Intellectual property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Company and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Company.  Content found on or through this Service are the property of Company or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.  You are offered the Services as “Software as a Service” over the VIWELL platforms. Digital content include, but are not limited to, videos demonstrating exercises, recipes with images and cooking instructions or other written and visual recommendations. “Software as a Service” is a model in which the customer can use the provider’s software and necessary IT structure of the provider of the “Software as a Service”, but the software itself is not transferred to the customer.

Use license

No permission is granted to temporarily or permanently download or use or make any copy of the materials (information or software) on Company’s website for personal or any other form of usage. By accessing the information on the website, you agree to not:

  • modify or copy the materials.

  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial).

  • attempt to decompile or reverse engineer any software contained on Company’s website.

  • remove any copyright or other proprietary notations from the materials; or

  • transfer the materials to another person or “mirror” the materials on any other server.

Copyright policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.  If you are a copyright owner, or authorised on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to care@VIWELL.com with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”  You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

Error reporting and feedback

You may provide us either directly at customersupport@VIWELL.com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialise) Feedback in any manner and for any purpose.

Cookie use

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. A detailed Cookie Policy is available on [insert link ], providing users with clear explanation of the types of cookies used (e.g., essential, performance, analytics, and marketing), information about the purposes of each cookie, the ability to manage and withdraw cookie consent easily through a Cookie Consent Management Tool, accessible at any time on the website, and details about the storage duration of cookies and third-party cookie usage. You are encouraged to review our Cookie Policy and update your preferences using the consent tool in compliance with the ePrivacy Directive, GDPR and other applicable data protection laws.

Data protection and local compliance

The Company complies with UAE data protection regulations, including those specific to free zones such as the Dubai International Financial Centre (DIFC) and Abu Dhabi Global Market (ADGM). All data transfers and processing activities are conducted in accordance with these regulations and international standards, ensuring adequate safeguards are in place.

Where personal data is transferred outside the UAE, we implement appropriate mechanisms, such as Standard Contractual Clauses or equivalent legal instruments, to protect data and uphold user rights.

Please review our Privacy Policy for more information on how we collect, use and handle data, including health and sensitive data, relating to the use and performance of our Services.

Legal basis, data subject rights & data breach notifications

  • Legal Basis for Processing

    Company processes personal data in accordance with applicable laws, including but not limited to the General Data Protection Regulation (GDPR) and UAE data protection regulations. The legal basis for processing may include:

    • The user's consent, where explicitly provided.

    • Performance of a contract to which the user is a party.

    • Compliance with legal obligations.

    • Legitimate interests pursued by Company or a third party, provided these interests do not override the user’s rights and freedom

  • Data Subject Rights

    Users have the right to:

    • Access their personal data and obtain a copy of it.

    • Request rectification of inaccurate or incomplete data.

    • Request erasure of their personal data ("right to be forgotten").

    • Restrict processing or object to the processing of their data under certain conditions.

    • Request data portability to transfer their data to another controller.

    • Lodge a complaint with a supervisory authority if they believe their rights have been violated.

    • Users may exercise these rights by contacting Company at [email].

  • Data Breach Notifications

    In the event of a data breach that poses a risk to users' rights and freedoms, Company will:

    • Notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

    • Inform affected users without undue delay if the breach is likely to result in a high risk to their rights and freedoms.

    • Provide details of the breach, including its nature, potential impact, and the measures taken to address it.

Location of control and operation

Our website and online platforms are controlled and operated from the United Arab Emirates. We make no representation that Services are appropriate or available for use in other jurisdictions. Access to the Services from jurisdictions where such access is illegal is strictly prohibited. If you choose to access the Services from other jurisdictions, you do so at your own risk. You are always responsible for your compliance with applicable laws.

Links to other websites

Our Service may contain links to third party web sites or services that are not owned or controlled by Company.  Company has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.  YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEBSITES OR SERVICES.  WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD-PARTY WEBSITES OR SERVICES THAT YOU VISIT.

Disclaimer of warranty

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK. NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation of liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.  If you wish to terminate your account, you may simply discontinue using Service.  All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing law

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.  If you wish to terminate your account, you may simply discontinue using Service.  All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Arbitration

Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of this contract or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the DIAC Arbitration Rules ("the Rules"), by one arbitrator appointed in compliance with the Rules. The governing law of the arbitration will be the law of England and Wales, the seat of the arbitration shall be DIFC, the place shall be Dubai and the language shall be English. Any disputes not arbitrable as per the applicable law shall be referred to the Courts of Dubai.

Changes to service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments to terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.  Your continued use of Services following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new terms, you are no longer authorised to use Service.

No waiver and severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.  If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Entire agreement

These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service. 

Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Contact us

Please send your feedback, comments, requests for technical support by email: care@viwell.com