VIWELL × Dubai Fitness Challenge
30 minutes. 30 days. One healthier you.
Join the challenge
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Guides and answers for the VIWELL app and the organisation dashboard, in one place.
Choose the area you need help with and find clear, step-by-step guidance.
Create your account, activate your access and get familiar with VIWELL.
Manage your login details, profile, notifications and account settings.
Understand your wellbeing experience, recommendations, content and progress.
Join challenges, track your progress and understand how rankings work.
Learn how to earn VIWELL coins and use them on available rewards.
Connect your activity data and troubleshoot tracking or syncing issues.
Find, book and manage wellbeing activities and events.
Get help accessing coaching, EAP and other available wellbeing services.
Manage subscriptions, payments and access for yourself or your family.
Understand how your information is handled and what controls are available to you.
Help with invitations, workplace access and organisation-specific features.
Guidance for HR teams, wellbeing teams and VIWELL administrators.
Troubleshoot app, browser and performance issues or report a problem.
Download the VIWELL app from the App Store or Google Play, create your account, then enter the access code your organisation shared with you.
Check the code for typos and make sure it’s the latest one from your HR team, since codes can be reissued. If it still fails, send us a request with your organisation’s name.
Use the reset option on the app’s sign-in screen and follow the steps. If you can no longer reach the email on your account, send us a request.
Make sure VIWELL still has permission to read steps from your phone’s health app or your connected wearable, then reopen the challenge.
You earn VI Coins for daily activities and can redeem them for vouchers and partner discounts in the app.
Admins can invite employees from the organisation dashboard. If you need help setting up your organisation, send us a request.
Yes. VIWELL supports both Arabic and English.
We take the privacy of your wellbeing information seriously. Read our Privacy Policy and Security & Compliance page to see what is collected and who can access it.
Send us a request and the right team will get back to you. Our support team is available 8:00 AM to 5:00 PM Dubai time, 7 days a week.
For app, account, subscription and dashboard questions. Answered 8:00 AM to 5:00 PM Dubai time, 7 days a week.
support@viwell.comPartnerships, careers and press each have their own page.
Tell us what is happening and we will reply by email during support hours.
The VIWELL app is available for iPhone and Android, in Arabic and English.
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